Frequently Asked Questions – Everything You Need to Know About SwapX

    1. Account

    1.1. Is it mandatory to create an account on your website?

    Yes, registration is required. Only registered and verified users can submit exchange requests. The registration process is simple and quick, granting you access to features for submitting exchange requests and tracking their status.

    1.2. Why is an email address required?

    Providing a valid email address is essential for activating your account after registration. You will receive an email containing your login credentials and a unique activation link, valid for 30 days. By following this link, you will activate your account and associate it with your email for future use. We prioritize your privacy and do not use your email for marketing purposes; it is solely for account recovery and service-related notifications. For added convenience, you can also register quickly by logging in via Google or Facebook, which provides the same access as standard registration.

    1.3. Why do you need my personal information?

    SwapX is a service that operates in compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. As such, we are required to carry out Know Your Customer (KYC) verification processes to meet these legal obligations.

    1.4. What should I do if I did not receive the account activation email?

    If you have not received the activation email, please follow these steps:
    • Check your “Spam” or “Junk” folder, as messages from new websites may be filtered there. If found, mark the email as “Not Spam”.
    • Ensure that you entered the correct email address. If there was an error, you will need to re-register.
    • If you manage multiple email accounts, ensure you are checking the correct inbox.
    • If none of these steps resolve the issue, please contact our support team at [email protected].

    2. Exchange

    2.1. What are your operating hours? Can I initiate exchanges on weekends or holidays?

    SwapX operates 24/7, allowing you to submit exchange requests at any time, including weekends and holidays. Our automated system ensures that your requests are processed continuously. However, for any inquiries or support, our team is available from Monday to Friday, 8:00 AM to 8:00 PM (UTC+2) at [email protected].

    2.2. How long does it take to process a request?

    The exchange process is fully automated and typically completed within a few minutes. Each request remains active for 60 minutes, during which all necessary actions must be finalized. Upon successful completion, the exchanged funds will be sent directly to your designated wallet or card.

    2.3. What is transaction confirmation, and what does network confirmation mean for cryptocurrencies?

    Transaction confirmation is a critical step that prevents double spending. When you send funds, the transaction is submitted to the blockchain network for verification. The speed of confirmation can vary based on factors such as network congestion and the transaction fee.

    2.4. What are your exchange fees?

    Exchange fees vary depending on the currency pair and the payment system selected. To find the exact fee amount, simply select your desired currency and exchange direction on our website before proceeding with your transaction

    2.5. How do I exchange digital assets (cryptocurrency) on your platform?

    To exchange assets, start by registering and completing the verification process. Then, use the calculator on the homepage to select your exchange direction and click “Exchange” to start exchange process.

    2.6. When is the exchange rate locked in?

    The exchange rate is fixed at the moment the funds are received in our account. Due to the inherent volatility of cryptocurrencies, rates may fluctuate before the transaction is finalized.

    2.7. Why does the cryptocurrency rate fluctuate frequently?

    Cryptocurrency rates are influenced by various international exchanges and are subject to fluctuations based on supply and demand dynamics. Different cryptocurrencies exhibit varying levels of volatility, which can lead to frequent changes in rates.

    2.8. Can I conduct an exchange without submitting a request?

    No, all exchanges are processed automatically and require the submission of a request in order to proceed.

    2.9. What happens if a request is deactivated?

    If a request is deactivated, you will receive an email notification detailing the reason for deactivation. The funds will be refunded to you, minus any applicable fees related to payment systems or network charges.

    2.10. Why have I not received the funds after completing the payment?

    Delays may occur due to the blockchain network or the exchange process itself. Certain cryptocurrencies may require additional time for confirmation.

    2.11. Why is the amount I received different from the amount I expected?

    Due to the volatile nature of cryptocurrency rates between the time the request is created and the time of execution, there may be slight differences in the final amount.

    3. Other

    3.1. How can I become a partner or propose advertising opportunities?

    To discuss partnership or advertising opportunities, please send your proposal to [email protected]. We will carefully review your request and respond promptly.

    3.2. What should I do if someone contacts me with an offer for a better exchange rate?

    Exercise caution. If someone offers an exchange rate better than what is available on our website, it is likely a scam. All exchange operations should only be conducted through official requests on the SwapX website.

    3.3. What should I do if I cannot find the answer to my question?

    If your question is not answered here, please contact us through our online chat service available on the website, or via email at [email protected]. We will respond to your inquiry as promptly as possible.